Privacy Policy

1. Introduction

Churchtown Roofline & Windows Ltd (“we”, “us”, “our”) specialises in UPVC windows, doors, conservatories, roofline, roofing, and related home‑improvement services across Southport and surrounding areas. We respect your privacy and comply fully with UK GDPR when you visit our website, request a quote, or engage our services.

2. Data Controller & Contact Details

Churchtown Roofline & Windows Ltd
Roselea Drive, Southport, PR9 8ND
 01704 227158 / 07726 909463 ·  churchtownroof@gmail.com

3. Personal Data We Collect

• Enquiry/booking forms: name, address, email, telephone, service requested, optional photos

• Communications: via phone, email, or in-person

• Website analytics: anonymised IP address, browser/device, pages visited, session duration; collected via essential and performance cookies only—no advertising or profiling cookies

4. How We Use Your Data

We use your data to:

• Provide quotes and carry out installations or repairs (windows, doors, conservatory roofs, roofline, pointing, flat roofing, garage conversions)

• Send confirmations, invoices, reminders, and follow‑up messages

• Maintain records for insurance, warranty, accounting, and legal purposes

• Analyse and improve our website using anonymised analytics

5. Legal Basis for Processing

• Contractual necessity: to provide services you’ve requested

• Legitimate interests: to operate and improve our business and website

• Consent: for optional follow-up communications

• Legal obligation: for record retention under VAT, warranty, and insurance regulations

6. Data Sharing

We do not sell or rent personal data. We may share it with:

• Service providers: e.g., web host, email, analytics platforms, under GDPR-compliant contracts

• Regulatory or insurance bodies: only when legally required

7. Cookies & Tracking

• Essential cookies: necessary for form submissions and site functionality

• Performance cookies: anonymised analytics only (e.g., Google Analytics)
  We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

• Service enquiries and job records: retained for up to 7 years

• Analytics logs: anonymised session data deleted after 24 months; aggregated data retained as necessary

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, delete, restrict, or export your data

• Withdraw consent or object to processing

• Lodge a complaint with the ICO
  Contact us via the details above to exercise these rights

10. Security

We employ SSL encryption, secure UK-based hosting, access controls, firewalls, and staff training to protect your data. While no system is infallible, we follow best‑practice standards

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur

12. Policy Updates

We may update this policy occasionally. Continued use of our website implies acceptance of any updates. The Effective Date reflects the current version